Imagine yourself as just being appointed the Chief Patient Experience Officer of your hospital. You have been charged by the board and CEO of the hospital to create a new systems approach for the hospital that will meet the patient’s needs, priorities and expectations in a manner that exemplifies the values of respect, compassion, justice, and community pride. Your plan should include a method of determining who the customer is, what the customer wants, how the hospital will meet those needs and desires, how you will measure customer satisfaction, and the data capture modalities you will use, such as qualitative or quantitative methods to obtain the information. Also, how you will communicate the results of this new program to the world.Instructions• Create a PowerPoint presentation at least 10 slides in length that discusses your planned proposal. Each question should be outlined in 2 slides. Include detailed speaker’s notes that have at least 100 words different then on the body side that describe your program, which should include your answers to the questions below. Be sure to include references and citations from at least four sources. • 1-APA formatted tile slide2-9 slides **The main body of the PowerPoint 10-APA formatted reference slide with at least four sources.• MUST HAVES:Color/graphics lots of graphic Non crowded slides—no more than 5 bullets per slide…no more than 5-7 words per bullet
***The Body:Touch on each of the topics below. Each topic should have 2 slides to it. • Outline the current customer experience efforts and how these efforts could be improved with an organized effort. (Who is the customer)• Explain how Affordable Care Act provides financial incentives in the form of performance-based bonuses or penalties based on the efficiency, effectiveness, and satisfaction with hospital services. (How does ACA impact/help us in our efforts to raise customer satisfaction)• Thoroughly analyze how your new systems approach for the hospital will satisfy all stakeholders and how we will improve results, measure success, and communicate the results to the world? Provide a step-by-step plan for implementation of your proposal. (How will we measure our program (need both qualitative and quantitative methods)• Describe how the new systems approach for the hospital will meet the patient’s needs, priorities and expectations in a manner that exemplifies the values of respect, compassion, justice, and community pride in the hospital. (How will we communicate the news of our program/results to the world)
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