Principles of Supply Chain Mgmt 8.4

Respond to the following:

1. Describe how manufacturing and service firms differ.

2. Identify and discuss the issues global service businesses must overcome as they
expand into foreign markets?

3. Describe the importance behind a service location decision.

4. What is the difference between a queue and a virtual queue? When might a virtual
queue be used?

5. What type of queuing system does a fow-channel, three-phase system refer to?
Please use at least 1 reference from chapter 12 in the attached textbook

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