Short answer (Four points)In a two to three paragraphs discuss the following terms. Your answer should include an example and a library or Internet reference for each.
1. Differentiation strategy2. Sustainable competitive advantage3. Disintermediation 4. Tagline
Case Study (6 points)Use the First Screen (Appendix 3.1 pg. 106-108) as a guide to analyze the Overall Case 3.1, Tommy John, on pg. 100. Your answer should be in narrative form and should
justify your analysis of the Overall Potential for the company. Your answer should also show evidence of outside research beyond the text.
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