Order Description

 

Discuss one (1) project where you used a problem-solving approach to address what turned out to be common-cause variation, or where you used a process improvement approach to deal with a special cause.

If you do not have a personal experience that echoes either of these situations, you may use Internet to search for a case that reflects either of these situations.

Examples:
•one’s personal investment strategy since 2008
•reducing waiting times at the local hospital or emergency room

•reducing difficulties trying to connect to a Wi-Fi Internet provider

 

Answer the following questions in the space provided below:
1.Describe the experience in the project.
2.What were the solutions used to address the problem?

3.Was the case you described a special-cause or common-cause?

4.Do you feel the solution or approach used appropriate for the cause?

5.What would you do if you could do it again?

6.What conclusions can you draw from the problem-solving or process-improvement techniques?