Use the following source:
http://www.forbes.com/sites/micahsolomon/2016/01/26/what-any-business-can-learn-from-the-way-nordstrom-handles-customer-service/#73af38394d45

1. paragraph 1 Write a few sentences to summarize the article.

2. Read the text book on Organizational Behavior

3. Apply what you learned from the articles with words like. “I learn from this article the concept of …” “I believe this conveys the teaching of …” If I was the manager of this company…”

4. Provide a summary of what you learned and how you will use it in application.

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