The Director of Sales, Jorge Muñoz, has approached you to recommend training for new sales representatives.
- Identify the training objectives
- What will the trainee know and be able to do upon completion of training?
- Include the quality of performance and the conditions under which performance occurs.
- Write up an audience analysis that includes the following:
- Skills, needs, and interests of the target training group
- Relevant background knowledge
- When, where, and how the training should be delivered
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