Alma Faulkenberger is an 85-year-old female outpatient sitting in the waiting room awaiting an invasive pelvicprocedure. The health care professional who will assist in her procedure enters the room and calls “Alma.”There is no reply so the professional retreats to the work area. Fifteen minutes later the professional returnsand calls “Alma Frankenberg.” Still no reply,Read more about We can work on Plan to help with procedure and post-treatment medication[…]