Discuss accommodation and front office services for different organisations

Analyse the roles and responsibilities of a range of accommodation and reception services staff

Discuss legal and statutory requirements that apply to rooms division operations

Evaluate services provided by the roomsdivision in a range of hospitality businesses

Assess the importance of the front of house area to effective management

Discuss the key aspects of planning and management of the front of house area for a given hospitality operation

Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation

Assess the importance of property interiors and design to effective management

Discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation

Analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation

Perform revenue/yield management activities to maximise occupancy and rooms revenue

Discuss sales techniques that rooms division staff can use to promote and maximise revenue

Discuss the purpose and use of forecasting and statistical data within the rooms division

Calculate rooms division performance indicators to measure the success of accommodation sales

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