use the (FORD MOTOR COMPANY) for this paper.

You have been tasked by the CEO of your company ( Ford Motor Co.) to access the need for a quality program.

1. Give a brief overview of this company’s (Ford Motor Co.) product offering (manufacturing or service).

2. Describe in detail why a quality program would benefit the company.

3. How would the Voice of the Customer and Voice of the Market drive the program?

4. Describe how you would implement this quality program.

5. What tools and metrics would you use to ensure success?

6. How would external quality organizations aid in determining your company’s (Ford Motor Co.) quality program?

 

 
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