Describe the organisation. Keep the description brief but make sure that the reader can clearly understand what the organisation does and the organisational context.
Describe the process and include its process map. Again, keep this brief but ensure the reader understands what the process is, how it affects the organisation’s overall performance, and how it is currently designed. Lastly, provide a high-level process map if the process is large.
Evaluate the process’ current performance in terms of all five performance objectives. Given the organisation’s strategy and needs, identify and discuss the performance objective or objectives that need to be improved.
Analyse the process and provide recommendations on how it can be improved in terms of the identified operations performance objective (or objectives).

 
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