•    Evaluate the nature, scope and extent of manufacturing and service operations strategy;
•    Critically evaluate the use of quality tools and techniques for a wide range of organisational problems;
•    Solve complex operational problems related to managing capacity and constraints within organisations;
•    Demonstrate the application of strategies, tools and techniques to improve business operations and appraise and select appropriate methods for managing supply bases for a variety of organisations.

Assignment brief:

One of the key aspects of any business (the business being considered in a broad sense) is to provide services and/or products in line with customer demands. Operations Management deals with the design and management of delivery of these products and services including processes and supply chains. The study of Operations Management involves every level i.e. strategic, tactical and operational.

You are an Operations Management Consultant. You are required to undertake an individual research project and to prepare a Management Report (6000 words) based on the case studies entitled Heathrow Terminal 5.

The key aspects that need to be covered within the report are:

• Critically evaluate the key Operations Management issues faced by both the British Airports Authority and British Airways.
• For each issue identified, critically discuss the most appropriate techniques, methods, models and tools available that you would have possibly identified within the lectures and seminars in class. (I am flexible in you bringing in your knowledge form other modules as well but the issues have to be purely operational.)
• Relate the findings from first and second points and critically evaluate which of these techniques, methods, models and tools YOU would have chosen and justify your choice with relevant research.
• Reflect your findings in the light of actions taken by British Airways.

 

 

 

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