Operation management – service and emotional process mapping

Order Description
Critically evaluate the services that IKEA offers in terms of experience and outcomes from both a customer and an organization perspective. Your response should
include reference to emotional process mapping and include at least one customer experience map
(you may focus this assignment on a single service offered by the organisation).
Only use academic resources (minimum 6 academic sources in addition to the core text book (Operations and Process Management, Principles and Practice for Strategic
Impact, 4th edition, 2015, Slack, Brandon-Jones, Johnston, Betts, FT Prentice Hall))
Provide insight and argument and not simply provide a description
The maximum word count for this assignment is 2,000 words +/-10% (excluding diagrams, figures, tables and references). The submission must be in Microsoft Word format.
All the resources included should be accessible so i can view and audit them
You have to include the emotional process mapping and customer experience map