Operation Management

Order Description
In this assignment describe and analyse a small operation (service, manufacturing or a combination of the two) preferably with which you are familiar or have experience of using. For example; a
shop, a restaurant, a university application process, doctor’s surgery are all possible examples. If you are unsure, please discuss this with your tutor who will give some guidance on your choice
of organisation/case study. Your assignment should address the following areas:
1. Illustrate by using a Transformational Process Model, how your small operation is currently managed and transforms the process into desired outputs which satisfy the customer needs. (10)
2. Using a flow chart or value stream mapping technique, provide a detailed illustration of the current operational process for your small operation. This should cover all the operational processes
that enables the organisation to deliver its product/service to the customer. (25)
3. Identify three areas on how is the capacity of your small operation currently measured, and evaluate how well capacity and demand are currently aligned? (25)
4. What performance measures (i.e. Slack et al’s [2013] 5 Performance Objectives or Waters [2002] Triangulation) could be used to help provide focus to improve the product/service provided for the
customers by your small operation? (30)
5. Draw two key conclusion from your work discussing the extent to which an organisation has achieved it’s alignment between its performance objectives and the configuration of its operational
process, when considering the original capacity constraints of your small operation. (10)