Order Description
As a Health and Social care worker employed in a Local Authority facility in West London you are required to have an understanding of strategies for achieving and improving quality in health and
social care services within the community in which you work. Your organisation has recently encountered frequent protest by staff, family members at their facility due to the low quality of care
provided. This was as a result of a series of outbreaks of infectious diseases which have seriously affected the quality of services, and for which a solution is required. Your senior manager, in a
bid to find comprehensive solution to the problems facing the organisation as outlined has asked you and other colleagues to make written contributions by answering the questions following. The
manager will collate and analyse the answers in the hope that these will provide a variety of insights that will ultimately help to solve the problems.
Case Scenario:
There has recently been the spread of infectious diseases, suspected to be linked to MethicillinResistant Staphylococcus Aureus (MRSA), within the facility where you work for the care of elderly
residents. A large number of the clients, many of whom are susceptible to infection, share eating and living accommodation. Infections constitute a major cause of illness among care home residents
which often result in an increase hospital admission rate; it is therefore very important to tackle such infections as quickly and efficiently as possible. Some healthcare-associated infections are
resistant to antibiotics and this situation has generated high media attention, while the residents, their families and relatives, as well as local residents have all been very alarmed.
Incidentally everyone seems to have an opinion and ‘solution’ to the problem.
General prevailing conditions: This case under consideration is happening at a period of economic recession when funding from the Local Authorities have been slashed and health and social care
service providers are advised to re-evaluate and wherever possible redesign their strategies, approaches and systems for services delivery. Such changes have to be done with a view to improving
service quality, the reduction in funding notwithstanding
The main focus of your discussions throughout the assignment must be on Managing Quality and should relate primarily to the case study while exploring wider issues relating to Managing Quality.
