Managing Organisational Crisis

Order Description
Case Study Question:
“Identify a case (or at least two cases if you adopt a comparative approach) of
organisational crisis of your choice and, using appropriate theories and conceptual tools,
critically analyse an aspect of crisis management (e.g. decision making & crisis management; communication strategies &
stakeholders’ management; media & social media; ethics; leadership; culture)”

Case Study Answer:
I want you to identify Enron Crisis Case for this case study. I want you to critically analyse communication strategies &
stakeholders’ management,leadership,ethics aspects of crisis management. I have added some sources that will be very useful for this case study below.

Useful Resourceful:
1) Seeger, M. & Ulmer, R. (2003) “Explaining Enron. Communication and responsible
leadership”, Management Communication Quarterly, 17(1):58-84.
2) Benoit, W. (1997) “Image repair discourse and crisis communication”, Public Relations
Review, 23(2): 177–187.
3) Alpaslan, C., Green, S. & Mitroff, I. (2009) “Corporate governance in the context of crisis:
Towards a stakeholder theory of crisis management”, Journal of Contingencies and Crisis
Management, 17(1): 38-49.
4) Weick, K. (1993) “The collapse of sensemaking in organizations: The Mann Gulch
Disaster”, Administrative Science Quarterly, 38: 628-652.
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