1. Develop at least six (6) realistic assumptions that you can add to the issues and problems expressed. These might typically be related to management, change processes, managerial information systems, technology, competitors, Customers and so on.
2. In reference to the classic article by Larry Greiner (Reading 10), explain what is happening between growth and change in BTS. Compare this with what Malhotra and Hinings indicate about continuity and change
3. How does the problem statement for BTS resemble what Gersick indicates about a systems deep structure ? What consistencies exist between the facts in BTS and the descriptions of deep structure by Gersick ?
4. In reference to the article by Dailey and Browning, explain how and why narratives and storytelling was useful to the company .
5. Refer to Chapter 6 of Hayes (2014) under the heading ‘Collaborative Modes of Intervening’. Discuss which modes might change agents in BTS use and why? Who are the change agents in BTS if change occurs?
6. Given the Typology of Organisational Change (see Hayes, Chapter 3), which typology may best describe the approach that BTS might adopt and why?

 
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