Manage Quality Customer Service

Order Description

Assessment 1: You are the new Customer Service Manager at AET Transport and you have to write a Customer Service Strategy that will make sure that the company meets their customer service objectives, that employees understand the objectives and that customers are receiving good quality service
Assessment 2: Write down the steps that you will follow when investigating the complaints from the 3 major customers. Also identify the reasons the driver is not performing well and what can you do. Why are you taking these actions?
Assessment 3: You are interviewing the 3 major customers to know why they are unhappy and also interviewing the driver to know why he is not doing well in his job. What questions will you ask the customers and what questions will you ask the driver? What are the possible answers they can give you? Write down the questions and answers
Assessment 4: Answer the 31 questions

Instructions when submitting:
–          Font size 12 and line spacing 1.5
–          Start each assessment on a new page and write the assessment number
–          Each answer to each question of assessment 4 should be at least 3 lines
–          Each answer to assessment 1, 2 and 3 should be at least one page long