1) Read the Intermountain healthcare case
– HBR Case: Intermountain Healthcare: – buy this from the Harvard Business website
http://hbr.org/product/intermountain-health-care/an/603066-PDF-ENG

2) Discuss the following questions.
A -Create a SEPARATE 3 paragraphs responses for each of the six questions with title for each paragraphs.
B-put 3 paragraphs summary/ final response at the end.
Q1: What are the conflicts/ power struggles faced by IHC? Are these similar to those found within your institution? Why or why not?

Q2: How did the quality agenda at IHC evolve? Delineate the timeframe. What role did shared vision play in the evolution? Why is shared vision important/ not important?

Q3: How did the strategic plan include quality? What were the critical success factors?

Q4: What incentives were physicians given around quality? Were they successful? Would they work at your institution? Is a financial incentive ‘required’? why or why not?

Q5: What was the significance of the integrated management structure? How was the Board involved? What role did this play in assuring success?

Q6: Contrast the IHC’s patient care management system with the EMR in your facility. What impact does technology have on IHC’s and/or your institution’s quality agenda?