English

1.    Use a flow chart and an accompanying memo to explain a problem with a process with which you are familiar. For example, the problem could be a bottleneck where work accumulates and is not processed timely, or a step where two events depend on each other with the effect that they impede each other’s progress.

In your memo, suggest a solution to the problem you have identified. Create a new flow chart that illustrates how your solution solves the problem. Request permission from your manager to implement the solution, either as a pilot project or as a parallel system that will demonstrate the effectiveness of your solution. Be clear in stating your rationale and that you want to explore how to best resolve the issue.

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