Review each chapter and respond the following questions: Chapter 7: 1- What does it take to establish a culture of quality within an institution? 2- What are the challenges? Chapter 5: Problem
solving tools: 1- Why have accrediting bodies, like The Joint Commission, instituted root-cause analysis as a problem solving approach? 2- What are the limitations of such tools? Chapter 10:
Leadership Involvement 1- How can senior leadership be involved or invested in quality improvement initiatives? 2- How should they address failures and work to support successes?