You are to investigate the current Supply Chain Management practices of customer relationship management process at Bausen Hardwood Flooring company. A survey tool is provided to facilitate part of this investigation. For example, after your CRM discussion with managers, you may collect information about a specific implementation at your organization indicating which aspects have been successful or not.
Based on the score you got from Assessment Tool for the customer relationship management process, you should write a report of a cross-functional assessment for customer relationship management process.
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