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Your supervisor knows that you are in graduate school and currently learning about conflict resolution. You have told her that you want to move into more of a leadership role in your organization so to help you to build your resume she has asked you to develop a conflict resolution policy, procedures and training for your organization.
This is a preliminary document so she wants you to keep it short: a brief discussion about what workplace conflict is, conflict policy, procedures for resolving conflict, and a proposed outline for training topics.


