capstone project

Order Description
Chapter 2 : literature reviews

• the conceptual of organizational excellence
• organizational excellence in global context
• organizational excellence in local ( UAE – Dubai ) context
1. organizational excellence policy in dubai ( according to Dubai Government Excellence program DGEP)

Chapter 4 : Case study on selected organizations in Dubai

Study the achievement of selected organizations which reach excellence and other organizations that did not reach excellence in dubai ( DGEP).

Example of a distinct organization
1- DEWA
• About dewa
• Mission and vision
• Initiatives
• Quality management
• Operation development
• continuous development
• Set goals for employees
• Finance management
• measuring the level of satisfaction of services